Returns & Exchanges

At Sweet & Swedish, we want you to enjoy every bite of our Nordic treats; however, due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or incorrect. Please contact us within 48 hours of delivery to initiate a claim for a refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging or the incorrect items received to help us process your request quickly.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos of your delivery.

• 3.
  Receive Authorization

  Our team will review your claim within 24 business hours and provide you with a return authorization or immediate refund confirmation.

• 4.
  Resolution Delivery

  Once approved, we will either ship out a fresh replacement of your Swedish treats or credit your original payment method within 5-7 business days.